Fun gaming starts with good control. newtawn provides the tools, guides and support you need to play within healthy, responsible limits.
For Newtawn, responsible gaming is not just a policy written in a document — it is a genuine commitment to the well-being of every individual who uses our platform. We recognise that online gaming can be an enjoyable form of entertainment when played with the right controls, but it can also become a serious problem when self-control breaks down.
Responsible gaming means understanding the risks involved, setting limits for yourself, playing for entertainment rather than income, and knowing when to stop. It means you are always in control — not the game.
In reality, many Malaysians play in a healthy and controlled manner throughout their lives without any issues. However, some may go through certain phases where that control begins to slip. Newtawn wants to make sure you have all the tools and information you need to maintain that balance — or to get help when you need it.
The newtawn platform was designed with responsible gaming in mind from the ground up. This is not something we added later — it is part of how the platform was built. From easily configurable deposit limits to self-exclusion options that take effect immediately, we make sure you always have the means to protect yourself.
All newtawn self-control tools are free and can be activated by users themselves through the account panel at any time, without needing to contact customer support first.
Answer these questions honestly to get a clearer picture of your gaming habits.
1. Have you ever spent more than you planned?
2. Have you ever borrowed money to play?
3. Have people around you ever expressed concern?
4. Has gaming affected your mood or sleep?
If you answered "Often", "Frequently", or "A lot" to any of the questions above, it may be a good time to use Newtawn's self-control tools or seek additional support.
Playing for entertainment, with clear limits, and able to stop at any time.
There are early warning signs. Activate Newtawn's self-control tools now.
Signs of addiction are clear. Use self-exclusion and seek professional help.
MOH Mental Health Helpline: 15500 (free, 24 hours)
All these tools are free, easily accessible through your account panel and take effect immediately upon activation.
Set a maximum limit on how much you can deposit into your account on a daily, weekly, or monthly basis. This limit cannot be increased immediately — there is a waiting period to prevent impulsive decisions.
Active ImmediatelySet the maximum loss amount you are willing to accept in a day, week, or month. Once this limit is reached, your account cannot be used for wagering until the limit period expires.
Financial ProtectionSet a time limit for how long you can play in a single session. Once the limit is reached, the system will alert you and automatically end your session so you can take a break.
Time ControlTake a break from the platform for 24 hours, 7 days, 30 days, or a period of your choice. While a self-exclusion is active, you cannot log in or place any wagers. Your balance remains safe and unaffected.
Takes Effect ImmediatelyIf you feel you need to stop completely, the permanent self-exclusion option will close your account permanently. This decision cannot be reversed for a minimum period of 12 months.
Cannot Be Immediately ReversedView the full history of your wagering activity, deposits, withdrawals and time spent on the platform. These reports help you make an honest assessment of your own gaming habits.
Transparent DataActivating self-control tools on newtawn is simple and takes less than two minutes. No need to contact customer support first — everything can be done on your own through your account.
Access the platform via the Newtawn website or mobile app. Make sure you log in with your own account credentials.
Click the profile icon in the top right corner and select "Account Settings" or "Responsible Gaming" from the dropdown menu.
In your account settings, look for the "Self-Control" or "Responsible Gaming" tab. All self-control tools are listed there.
Select the tool you want to activate — for example, Deposit Limit — and enter your desired limit value along with the period (daily/weekly/monthly).
Once confirmed, your limit takes effect immediately. You will receive a confirmation via email and an in-app notification.
You can reach Newtawn customer support 24/7 via live chat if you need help activating any self-control tools or if you'd like to discuss your concerns with a trained agent.
Newtawn takes the protection of minors and underage users extremely seriously. This platform is for users aged 18 and above only, and we enforce multiple layers of protection to ensure this is upheld.
A strict age verification (KYC) process is carried out during registration, and we also encourage parents and guardians to take proactive steps to protect their children at home.
If you suspect that a minor is using a Newtawn account, please contact our support immediately. We will respond promptly and take the appropriate action.
Newtawn takes a holistic approach to ensuring every user plays in a safe and responsible environment.
The newtawn system analyzes gameplay patterns and identifies behavioral changes that may indicate risk. When concerning patterns are detected, users receive notifications and recommendations for appropriate self-control tools.
Newtawn customer support agents receive specialised training in identifying and assisting users who may be experiencing issues with gambling control. They are ready to listen and guide you to the right support resources.
Newtawn discloses the Return to Player (RTP) percentage for all games. We believe users deserve to know the real odds before playing — not have them buried in the fine print.
The newtawn platform automatically sends reminders when you have been playing for a set period of time, prompting you to take a break and reassess whether you wish to continue.
Newtawn does not send promotional offers that encourage users who have already set limits to play more. If you activate self-control measures, we fully respect your decision.
Newtawn provides reading materials and guides on how to recognise early signs of problem gambling, safe gaming strategies and information on where to seek professional help when needed.
Frequently asked questions from Malaysian players about self-control and safe gaming.
Newtawn is here for you — not just as an entertainment platform, but as a partner that genuinely cares about your well-being. Register and start a safe, controlled and enjoyable gaming experience.
18+ only • Play responsibly • Know your limits