Newtawn takes our responsibility to protect your personal data seriously. This document transparently explains what we collect, why we collect it and how we protect it.
Newtawn never sells your personal data to third parties. We only collect information that is strictly necessary for platform operations, and every piece of data is protected with industry-grade encryption. Transparency is not merely a policy — it is a core value we uphold.
Have questions about your privacy? Contact our support team via 24/7 live chat within the platform.
This Privacy Policy explains how Newtawn handles your personal data when you use our platform, website, or mobile app. By using Newtawn's services, you agree to the practices described in this document. If you do not agree, please discontinue use of the platform.
Newtawn ("we", "Platform") is an online gaming and betting platform operator serving users in Malaysia. As a responsible digital platform operator, we regard the protection of users' personal data as a fundamental obligation that cannot be compromised.
This Privacy Policy is established to comply with sound data protection principles and fulfil our responsibilities to users. It describes the types of data we collect, how that data is used, who it is shared with, and how you as a user can control your own information.
Newtawn operates on a "minimum necessary data" principle — we only collect information that is genuinely required to provide you with a safe, compliant and high-quality service.
Newtawn never sells, rents or trades users' personal data to third parties for marketing or commercial purposes. Your data remains yours.
Below is a table outlining the categories of data Newtawn collects and their sources:
| Data Categories | Example Information | Resources |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number, document images | Submitted by the user during KYC |
| Contact Information | Email address, phone number | Submitted during registration |
| Financial Data | Bank name, account number (last 4 digits), transaction history | Submitted during deposit/withdrawal |
| Technical Data | IP address, device type, browser, operating system | Collected automatically |
| Usage Data | Games played, session duration, wagering habits | Generated by the platform system |
| Communication Data | Customer support chat records, emails | From support interactions |
For passwords: newtawn stores passwords in one-way hashed form. This means we never store or are able to read your original password in plain text.
Every piece of data newtawn collects has a clear and legitimate purpose. Those purposes are as follows:
Newtawn does not use user data for purposes unrelated to platform operations without explicit consent from the user concerned.
Newtawn only shares personal data in limited and lawful situations. Parties that may receive your data include:
All third parties that receive newtawn user data are bound by strict data protection agreements. newtawn conducts regular reviews of the privacy practices of all its partners.
Once again, newtawn never sells user personal data to advertisers, marketing companies, or any party unrelated to the operation of the platform.
Newtawn continuously invests in security infrastructure to ensure your data is protected at all times. The technical security measures we implement include:
While newtawn takes all reasonable security measures, no digital system is 100% impenetrable. You also play an important role by using a strong password and not sharing your login credentials.
In the event of a security incident affecting your data, newtawn will notify you within a reasonable timeframe and take immediate remediation steps.
The newtawn platform uses cookies and similar tracking technologies to enhance user experience and maintain session security. The following are the types of cookies we use:
You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality or security of your Newtawn account.
Newtawn respects your rights over your own personal data. The following rights belong to you:
Request a copy of the personal data we hold about you.
Update inaccurate or outdated data through the account panel.
Request deletion of your data within the limits permitted by law.
Restrict how we process your data under certain circumstances.
Receive your data in a machine-readable format.
Object to data processing for certain non-essential purposes.
To exercise any of the above rights, contact the newtawn support team via live chat on the platform. newtawn will process your request within 30 working days. Some requests may require additional identity verification before they can be processed.
Please note that the right to data deletion may be limited for records that are legally required to be retained, such as financial transaction records which must typically be kept for a specified period.
Newtawn retains your personal data for as long as necessary to fulfil the purposes stated in this policy, subject to applicable legal requirements:
Once the retention period expires, data will be securely deleted or anonymised using approved procedures.
The newtawn platform is intended exclusively for adult users aged 18 and above. newtawn does not knowingly collect personal data from underage individuals.
Newtawn enforces a strict age verification process during registration and throughout the KYC process to ensure no underage users can access the platform. Should newtawn discover that data from an underage individual has been collected unintentionally, that data will be deleted immediately and the associated account will be closed.
If you become aware that a minor has used the newtawn platform, please contact our customer support immediately so that appropriate action can be taken.
Newtawn reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data practices, legal requirements or platform operations.
When a significant change occurs, Newtawn will:
Continued use of the platform after the effective date of any changes constitutes acceptance of the amended Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns or complaints regarding how newtawn handles your personal data, our team is ready to help:
Newtawn will acknowledge receipt of your privacy inquiry within 2 business days and aims to provide a full response within 30 business days. For complaints requiring further investigation, we will keep you informed of progress on a regular basis.
Six layers of protection Newtawn has implemented to safeguard every user's privacy.
All data travelling between your device and newtawn's servers is protected with 256-bit SSL encryption — the same standard used by major banking institutions in Malaysia.
Your identity verification documents are processed and stored in a fully encrypted environment. Access to these documents is restricted to authorised personnel only.
Newtawn only collects data that is strictly necessary for platform operations. We do not monitor your device activity outside the platform or collect unrelated data.
Newtawn's systems continuously scan for suspicious activity on your account. If anything unusual is detected, you will be notified immediately and protective measures will be applied automatically.
Your data is never sold to advertisers or marketing companies. Every third party that works with Newtawn is bound by strict and detailed privacy agreements.
Through the newtawn account panel, you can view, update and request deletion of your data. We believe you have the right to full control over your own information.
The most frequently asked questions from users regarding data protection.
Newtawn takes your privacy seriously so you can focus on a safe and enjoyable gaming experience. Register for free today.